FAQ

FAQs

Here is a list of our frequently asked questions, if you have a query which isn't answered here please feel free to contact us, we are happy to help.

1.   Do you make your products yourselves? 

Yes!  We do, we make all of our soap and bath bomb products ourselves at our workshop in Ramsbottom, Bury, Lancashire.    We hand make all of our products freshly to order.  We do also supply a range of products that we don't make such as the packaging and ribbon that we sell, we have sought out what we feel are fantastic suppliers of these products. 

2.   How long will it take for my order to arrive?

Our usual order turn around is just 2-3 working days, however if you desperately need your order quickly such as if you have a special event coming up please contact us and we will always try and accommodate your needs, in busier times orders may take a little longer but we will keep you updated on the progress of your order.

3.  How do I store my soaps and bath bombs?

We deliver our body products wrapped, and it is our advice to keep them in their wrapping, we would also advise that you store them in a cool, dry place, if you have ordered a soap loaf and you wish it to be delivered whole and unsliced, when you choose to slice the soap we would recommend that you wrap the slices straight away.

4.   How do I best slice the soap loaf?

We do offer a slicing and wrapping service on all of our soap loaves which is very nominally charged,Should you wish to slice the loaf yourself then we will supply the loaf whole, we recommend that you allow the soap to reach ambient room temperature before slicing.  We would recommend that you use a strong smooth non serrated knife.  Slice the Loaf in accordance with the slice guide lines imprinted to the top of the loaf, placing the knife into the groove push down firmly and smoothly cutting in one smooth slice.  We recommend that you keep the loaf wrapped until it is sliced, once sliced wrap as soon as possible.  We always recommend that you purchase a soap loaf sliced by ourselves, we do not accept responsibility for any splitting of layers, uneveness of slices or injuries sustained when you choose to slice soap yourself. 

5.   Can I sell your products in my shop/online/craft stall/party plan?

The quick answer to this is yes!  We have a trade/wholesale website, if you are interested in selling our products please contact us and we can provide you with a trade price list and our trade website information. 

6.  Why should I choose to buy from Ramsbottom Soap Co.?

My goodness where do we start... well with The Ramsbottom Soap Co. you can firstly rest assured that you are buying from a Soap Company who has Safety Assessments in place on all of our products to ensure that you are buying products which are safe to sell and use!  All of our products are made in the strictest hygiene conditions in accordance with our safety assessments and good manufacture practice guidelines.  Our body products are all made by ourselves and are handmade to a fantastic quality.  All of that aside we are a friendly, family owned company who are always happy to help, if you have any queries or if we can offer any advice or tips we are always happy to help, don't ever hesitate to get in touch with us.