Terms and Conditions

Terms & Conditions  

On entering this site, you as a user are accepting our "Conditions of use" listed below and implied by law.

1. Disclaimer

Your access and use of this site is deemed to constitute your acceptance of these Conditions of use, and takes effect from the date and time on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any other user or third party.

This website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of this website or reliance on its content.

The material on this website may include the views or recommendations of third parties, which do not necessarily reflect our own views, or indicate our commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.

2. Links to websites

We are not responsible for the content of any linked site.

Links on this site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind. We accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

3. User security

We make every effort to check and test material at all stages of production, and we maintain reasonable website security measures. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malware, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for you to run an up-to-date anti-virus program which checks inter alia on all material downloaded from the internet, and maintain a fully-functioning firewall.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

4. Website usage statistics

Information collected by us is used for internal scrutiny, and possibly for legally compulsory reporting purposes only. The information will be anonymized as far as possible, and should not contain information about any individual user (though IP addresses are used to process reports and are sometimes included in them). Information collected is not shared with other organisations for commercial purposes.

5. Copyright

All material featured on this website is subject to Copyright protection unless otherwise indicated. All material (including logos and banners) displayed on this website are the property of the site owner and may not be used without their express consent.

6. General

We accept no liability for any failure to comply with these Website Conditions of use. If any of these Website Conditions of use are held to be invalid, unenforceable or illegal for any reason, the remaining Website Conditions of use shall nevertheless continue in full force.

7. Governing law

These Website Conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Website Conditions of use shall be subject to the exclusive jurisdiction of the courts of England and Wales

 

Shipping and Returns:

Where we ship:

We ship worldwide with only a handful of exceptions,

How We Ship

All of our products are shipped using Royal Mail signed for delivery services, you will receive a tracking number as soon as your purchase has been dispatched.

How Much Is Shipping

UK Shipping on Order over £30 is FREE

On orders over £30 we use the most cost effective courier service for your delivery.

International Shipping is calculated by weight and charged at standard Royal Mail rates

Returns

We accept returns within 14 days of purchase provided the item is unopened, due to health and hygiene reasons we cannot accept the return of opened, or used bath or body products.  When wishing to return an item please contact us prior to returning the item, you can contact us via our contact us page.

  • The item must be RETURNED to us prior to any refund being arranged. 
  • The item must be returned to us in it's original condition, unopened, fully sealed, with any tags or labels attached, and in the original packaging
  • The item must be returned in a re-sellable condition. 
  • You are responsible for the cost of returning the item(s) to us 
  • We cannot be held responsible for any items which are lost during return to us and therefore recommend that you use a trackable form of delivery such as recorded delivery, your local post office will be able to advise you on the most appropriate form of postage and any applicable insurance.
  • Any item found to have been used or soiled will be exempt from our returns policy.

Please note that personalised items, items made to order, can not be returned unless faulty.

Faulty items

We do inspect all items prior to dispatch, however in the unlikely event that an item is found to be faulty or damaged we will provide a replacement item.  The replacement will only be dispatched once the faulty/damaged item has been returned to us and received.  Again please ensure that an appropriate trackable method of delivery is chosen via Royal mail.  We will refund the return postage costs in this instance.

Items sent in error

In the unlikely event that you are sent an item different to the one which you purchased then we will replace the item upon return of the item sent in error.  The replacement will only be dispatched once the wrong item has been returned to us and received.  Again please ensure that an appropriate trackable method of delivery is chosen via Royal Mail, we will refund the return postage costs in this instance.

  

Distance Selling Regulations and Your Right to Cancel

 

Under the distance selling regulations you have the right to cancel your order for any item purchased on this website, for a full refund. Your cancellation rights expire 7 working days from the date you contact us or after 7 working days of receipt of the delivery. The distance selling regulations further specify when your cancellation rights expire. Cancellation is only deemed served if sent using one of the methods listed on our 'Contact Us' page.  Please note that items which are personalised and made to order such as our charm bracelets can not be cancelled once they have been made to your order.

Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request.

When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure that any items sent back are sent by a trackable delivery service. The cost of returning items to us is not refundable except in certain circumstances as detailed above when an item is faulty or sent in error.

Please note that items that have been made to your specifications or have been personalised for you may not be cancelled following order as they will have been made for you personally.  Those items can not be cancelled once the order has been placed and creation has commenced.  

 

Privacy Notice 

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c) information that you provide to us for the purpose of registering with us (including your First Name, Last Name, E-Mail Address, Street Address, City, County, Post Code, Country, Telephone Number and Fax Number);

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us;

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use "session" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website.

Session cookies will be deleted from your computer when you close your browser.

Our payment services provider "PayPal" may also send you cookies. Please consult their website to see their privacy policy.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology, (you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.

You expressly agree to such transfers of personal information.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology via our payment provider's website.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee.

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please contact us by email, telephone, fax or by post or through our contact us page.